Customer service

Do you have a question or a problem?

Our customer service team is available to answer your questions by email Monday - Friday from 9AM to 6PM (UTC+2)

Frequently asked questions

Once we receive your return it will be processed within 7 working days.

No, returns are at your expense.

You can use the carrier of your choice to send the parcel back to France.

You can also drop off your order in a belgian store ( except Namur & Liège) if it is easiest for you. 

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Go to the FAQ

Want to be part of the ba&sh team?

Ba&sh reunites various professions across the world. These experts participate in the development of the brand and contribute to its future and success.

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