Frequently asked questions

How long does it take to process my return?

Once we receive your return it will be processed within 7 working days.

Are returns free?

Yes, returns are free within Switzerland.
You have two return options:

- Either choose to be reimbursed in the form of a credit note. A credit note can be used in store and online for 1 year.

- Or you can choose to be reimbursed by your original means of payment.

Simply go to your ba&sh customer account and download the return form and prepaid return label.

I forgot my password, what should I do?

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.