Frequently asked questions

Once we receive your return it will be processed within 7 working days.

Returns are at your expense and to one of our ba&sh stores in Geneva. Use the carrier of your choice and there is no need to take out insurance.

You can also drop off your order in the store if it is easier for you.

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Do you have any other questions?

If you did not find the answer to your question in our FAQ, you can contact us directly and we will get back to you as soon as possible.

Contact us