Customer service

Do you have a question or a problem?

Our customer service team is available to answer your questions by email Monday - Friday from 9AM to 6PM (UTC+2)

  • Write to us
    here

  • Whatsapp

Frequently asked questions

Once we receive your return it will be processed within 7 working days.

If you order for delivery in Switzerland, returns are at your expense with the carrier of your choice to one of our ba&sh boutiques in Switzerland.

You have 30 days from the order date to return your parcel.
If you prefer to drop off your return parcel directly at our boutique: no problem! Our teams will be delighted to welcome you at:


7 RUE DE LA FONTAINE
1204 GENEVA

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Go to the FAQ

Want to be part of the ba&sh team?

Ba&sh reunites various professions across the world. These experts participate in the development of the brand and contribute to its future and success.

Join us