Returns and refunds

Ba&sh online store would like to thank you for your order. If you're not fully satisfied with your order, you can create a return within 30 days.
How do I return items from Hong Kong?
Returns are made at your own cost. Please use an international carrier such as DHL, UPS or Fedex to ship it back.

1. Sign in to and go to 'My Orders'.
If you placed your order as a guest, to be able to return items, please click here to complete your registration
2.Click on 'Return an Item'
3. Select the item(s) you wish to return
4. Validate your request
5. Print off your return label and invoice, then place them inside the package of your choice.
N.B. Please only use international carriers as DHL, Fedex or UPS, to ensure we are able to receive and validate your return.
6. Your package is now ready to be sent back to France!
N.B. The return address is written on your return form ;)
Return Policy
We do not offer exchanges. Items bought online cannot be returned in store.
- All returned items must be presented in their original condition.
- The labels must be attached to the item(s).
- All online returns must be declared within 30 days.
Get in touch with our customer service team via email at