Returns & refunds

How do I return my order?

The ba&sh online shop would like to thank you for your order. However we understand that everyone changes their mind and if you are not fully satisfied with your order you may send any item(s) that you no longer require back to us within 30 days of your order being sent. We have devised a simple and convenient way for you to return items so as to make your online shopping experience all the more enjoyable.

Please kindly note that HKD 100 of return shipping fees will be at your cost and will be removed from the refund amount.

In a few simple steps you are able to process your return request.

Visit our website, and go the return portal: here

Our return conditions

We do not offer exchanges

All returned items must be returned in their original condition

Labels must not be detached from the item

You have 30 days to return your order

Your refund

Your refund will be made via the original form of payment. Once the refund has been validated, an email confirming the return will be sent to you and the refund amount will appear in your bank account within a maximum of 72 working hours. If you have any questions about your refund, please contact our customer service department.

Any other questions?

If you haven't found the answer to your question in the FAQ, you can always contact us by email at or via Whatsapp (in writing only) from Monday to Friday between 9am and 6pm (UTC+1) on +33 (0)1 85 09 76 41.