Frequently asked questions

How long does it take to process my return?

Once we receive your return it will be processed within 7 working days.

Are returns free?

Returns are at your expense with the carrier of your choice. Packages must be returned to our warehouse in France.

You have 30 days from the order date to return your parcel.

It is not yet possible to drop off parcels in ba&sh stores in the Netherlands.

 

I forgot my password, what should I do?

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.