RETURNS & REFUNDS
The ba&sh online shop would like to thank you for your order. However we understand that everyone changes their mind and if you are not fully satisfied with your order you may send any item(s) that you no longer require back to us within 30 days of your order being sent. We have devised a simple and convenient way for you to return items so as to make your online shopping experience all the more enjoyable. Please note that all returns are at your expense.
HOW DO I RETURN MY ITEM?
In a few simple steps you are able to process your return request.
- Visit our website ba-sh.com, and go the return portal: here
WHAT ARE THE CONDITIONS FOR RETURNING AN ITEM?
Orders placed online cannot be exchanged.
- Items must be returned in their original condition with all tags still attached
- Any items returned stained, damaged, worn or in poor condition will not be eligible for a refund.
- You must send your return within the 30 days of your order having been sent.
I HAVE RECEIVED THE WRONG ITEM / MY ITEM IS FAULTY
We apologise for the inconvenience caused, in the rare event that you should receive the incorrect item or a faulty product, please get in touch with our customer service team to help solve this issue. Contact details can be found at the bottom of this page.
NEED HELP?
Do not hesitate to reach out, our customer service team is on hand to assist you
- By email at: help@ba-sh.com
- By Whatsapp (message only): +33 1 85 09 76 41 from 9am to 6pm (UTC+1) on weekdays
Or you can check out our FAQ here
