Frequently asked questions

Once we receive your return it will be processed within 7 to 10 business days.

Once your return has been processed by our team you will receive an email confirmation.

Yes!  When you process your return online you will receive a prepaid shipping label for the return.

You can also return your eligible online purchases in any of our ba&sh boutiques.

We will not reimburse you for any labels made outside of our returns process.  If you have any questions reach out to our customer care team at .

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Do you have any other questions?

If you did not find the answer to your question in our FAQ, you can contact us directly and we will get back to you as soon as possible.

Contact us