RETURNS & REFUNDS
ba&sh offers free returns within 14 business days of receiving your order.
A ba&sh account is required to complete your return. If you placed your order as a guest, you will need to create a ba&sh account.
PLACED ORDER AS A GUEST:
• Go to the ba&sh website and click on ‘LOG IN’
• Click on ‘CHECK MY ORDER’
• Enter your order number and email address
• Scroll down and enter a password to create your account
• Follow the steps below to process the return
PLACED ORDER WITH AN ACCOUNT:
• Log in to your ba&sh account on the website
• Within your account, click on ‘MY ORDERS AND RETURNS’
• Find your order and click ‘RETURN’
• Select the item(s) you would like to return and the reason for the return
• Download and print your return form and prepaid UPS shipping label
• Drop off your package at a local UPS location or arrange a pickup with UPS
• You will receive an email confirmation upon the package’s arrival to our warehouse, typically within 7 business days
• Once we receive your return, please allow up to 10 business days for the refund to be credited to your original form of payment
CONDITIONS FOR RETURN
• Returns are accepted within 14 business days of receiving your online order
• The item(s) must be in its original condition (not washed, stained, worn, altered, damaged)
• All original tags must be attached
• Return form must be included in the package
• All products marked as Final Sale are not eligible for return or exchange
ONLINE RETURNS AT A BA&SH STORE
• We do not currently accept returns for online orders in-store. All returns for online orders must be processed online through your ba&sh account.
EXCHANGES FOR ONLINE ORDERS
• To exchange your item(s), please process a return and then place a new online order.
If your return package is lost and you are unable to provide us with proof of tracking, ba&sh will not be held responsible, and will not be able process a refund.
Our customer service team is available to assist you!
Monday-Friday: 9am-1pm and 2pm-6pm EST time
• By email: email@example.com
• By talk & text: 1 (855) 422-1127