Need help?FAQ
- 1/ HOW LONG DOES IT TAKE TO SHIP MY ORDER AFTER PREPARING IT?DELIVERY TIMES DO NOT TAKE INTO ACCOUNT PREPARATION TIMES WHICH VARY FROM 24H TO 48H (WORKING DAYS) IN NORMAL TIMES. THE PREPARATION TIME CAN BE EXTENDED TO 1 WEEK DURING SPECIAL PERIODS (SALES, PRIVATE SALES, ETC.) GIVEN THE LARGER VOLUME OF ORDERS.
- 2/ THE TRACKING NUMBER OF MY ORDER IS NOT WORKING, WHAT SHOULD I DO?SOMETIMES, YOU MAY HAVE TO WAIT A FEW HOURS FOR YOUR TRACKING CODE TO UPDATE. IF YOU HAVE RECEIVED AN EMAIL WITH A TRACKING NUMBER WHICH DOES NOT WORK, PLEASE BE PATIENT AND WAIT AT LEAST 1 BUSINESS DAY BEFORE CONTACTING US ;) .
- 3/ HOW DO I DOWNLOAD THE INVOICE OF MY ORDER?YOU CAN FIND YOUR INVOICE ON YOUR BA&SH ACCOUNT, UNDER “MY ORDERS AND RETURNS” SECTION, BY CLICKING ON “SEE DETAILS”.
- 4/ HOW DO I RETURN MY ORDER?IF YOU NEED TO SEND BACK YOUR ORDER, PLEASE VISIT “RETURNS AND REFUNDS” TO ACCESS THE RETURN PORTAL.
- 5/ HOW LONG DO I HAVE TO WAIT FOR A REFUND?WE TRY TO PROCESS REFUNDS AS QUICKLY AS POSSIBLE. PLEASE GIVE US 2-3 BUSINESS DAYS TO PROCESS THE RETURN, AND THEN ANOTHER 5-8 BUSINESS DAYS FOR THE AMOUNT TO BE REISSUED TO YOUR CREDIT CARD OR BANK.
- 6/ ARE THE REFUND TERMS ALSO VALID DURING SALES?OUR REFUND TERMS DO NOT CHANGE, EVENT DURING SALES.
- 7/ DO I HAVE TO PAY THE SHIPPING COSTS TO SEND THE GOODS BACK FOR A RETURN?PLEASE NOTE THAT WE ALLOW RETURNS WITHIN 30 DAYS OF THE DELIVERY HOWEVER THE SHIPPING COSTS ARE AT YOUR CHARGE. THE AMOUNT OF THE RETURN SHIPPING LABEL WILL BE DEDUCTED FROM THE TOTAL AMOUNT REFUNDED.
- 8/ IF I DO NOT HAVE ACCESS TO A PRINTER, HOW CAN I ATTACH THE RETURN NOTE TO MY ORDER?ONCE YOUR RETURN NOTE HAS BEEN VERIFIED ON YOUR CUSTOMER ACCOUNT, YOU CAN WRITE THE FOLLOWING INFORMATION ON PLAIN PAPER:
- THE DATE
- YOUR CONTACT DETAILS (NAME/SURNAME, PHONE NUMBER)
- YOUR RETURN NUMBER
- 9/ CAN I GET A REFUND FOR MY E-GIFT CARD BOUGHT AS A GIFT?NO, PURCHASED E-GIFT CARDS CANNOT BE REFUNDED. ANY ITEMS RETURNED THAT HAVE BEEN PAID WITH THE GIFT CARD WILL BE REFUNDED IN A CREDIT NOTE.
