Frequently asked questions
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Once we receive your return it will be processed within 7 working days.
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If you live in France, Italy, Switzerland or United Kingdom: we give you a return prepaid label. A contribution of a few euros is requested depending on your country and return method.
If you are from another country: returns are at your own expense. Please chose the carrier of your choice and send your parcel back to:
ba&sh-B2C
11,Avenue du Noyer à la Malice,
ZAC de la Butte aux Bergers
95380 LOUVRES
France
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You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.
Do you have any other questions?
If you did not find the answer to your question in our FAQ, you can contact us directly and we will get back to you as soon as possible.
Contact us