Returns and refunds

Ba&sh online store would like to thank you for your order. If you're not fully satisfied with your order, you should return your purchases to us within 14 days.
How do I return items in France?
1. Sign in to ba-sh.com and go to 'My Orders' to activate your pre-paid return label.
If you placed your order as a guest, to be able to return items, please click on this link to complete your registration.
2.Click on 'Return an Item'
3. Select the item(s) you wish to return
4. Validate your request
5. Print off your return label and place it inside the package of your choice
6. Your package is now ready to be sent!
How do I return items in Europe?
Returns are made at your own cost.
1. Sign in to ba-sh.com and go to 'My Orders'.
If you placed your order as a guest, to be able to return items, please click on this link to complete your registration
2.Click on 'Return an Item'
3. Select the item(s) you wish to return
4. Validate your request
5. Print off your return label and place it inside the package of your choice
N.B. You can also use the carrier of your choice
6. Your package is now ready to be sent back to France!
N.B. The returns address is written on your return form ;)
Returns Policy
We do not offer exchanges. Items bought online cannot be returned in store.
- All return items must be presented in their original condition.
- The labels must be attached to the item(s).
- All online returns must be registered within 14 days.
Questions?
Get in touch with our customer service team via email at help@ba-sh.com or by phone on +33 (0)1 85 09 76 41 from 9 am to 6 pm (UTC+1) on weekdays.