FAQ

  •  1/ IS IT POSSIBLE TO RETURN AN ONLINE ORDER AT A RETAIL STORE?
    YES, IT IS NOW POSSIBLE TO RETURN AN ONLINE ORDER AT YOUR NEAREST BA&SH BOUTIQUE. FOR MORE INFORMATION PLEASE SEE OUR RETURNS & REFUNDS PAGE.
  • 2/ IS DELIVERY OF AN ONLINE ORDER TO A STORE POSSIBLE?
    IT IS NOT POSSIBLE CURRENTLY, BUT YOU CAN CALL THE STORE TO SEE IF THEY HAVE IT IN STOCK. YOU CAN FIND EACH STORE’S CONTACT INFO HERE.
  • 3/ HOW LONG DOES IT TAKE TO SHIP MY ORDER AFTER PREPARING IT?
    THERE CAN BE A PERIOD OF 24-48 HOURS BETWEEN THE TIME WHEN WE PREPARE YOUR ORDER AND WHEN IT IS SHIPPED OUT. PLEASE EMAIL HELP@BA-SH.COM FOR ANY ASSISTANCE.
  • 4/ THE TRACKING NUMBER FOR MY ORDER IS NOT WORKING, WHAT SHOULD I DO?
    SOMETIMES YOU MAY HAVE TO WAIT A FEW HOURS FOR YOUR TRACKING NUMBER TO BECOME ACTIVE. IF YOU HAVE RECEIVED AN EMAIL WITH A TRACKING NUMBER WHICH DOES NOT WORK, PLEASE BE PATIENT AND WAIT AT LEAST 1 BUSINESS DAY BEFORE CONTACTING US ;)
  • 5/ HOW LONG DO I HAVE TO WAIT FOR A REFUND?
    WE TRY TO PROCESS REFUNDS AS QUICKLY AS POSSIBLE. PLEASE GIVE US 2-3 BUSINESS DAYS TO PROCESS THE RETURN, AND THEN ANOTHER 5-8 BUSINESS DAYS FOR THE AMOUNT TO BE REISSUED TO YOUR CREDIT CARD OR BANK.
  • 6/ ARE THE REFUND TERMS ALSO VALID DURING SALES?
    OUR REFUND TERMS DO NOT CHANGE, EVEN DURING SALES.
  • 7/ DO I HAVE TO PAY THE SHIPPING COSTS TO SEND GOODS BACK FOR A RETURN?
    Please note that we allow returns within 30 days of the delivery however the shipping cost is at your charge.
  • 8/ IF I DON’T HAVE ACCESS TO A PRINTER, HOW CAN I ATTACH THE RETURN NOTE TO MY ORDER?
    ONCE YOUR RETURN NOTE HAS BEEN VERIFIED ON YOUR CUSTOMER ACCOUNT, YOU CAN WRITE THE FOLLOWING INFORMATION ON PLAIN PAPER:
    • THE DATE
    • YOUR CONTACT DETAILS
    • YOUR RETURN NUMBER
  • 9/ I CAN'T SEE THE ORDER THAT I MADE BY PHONE ON MY ONLINE ACCOUNT, IS THAT NORMAL?
    YES, ORDERS MADE BY PHONE DO NOT APPEAR ON YOUR BA&SH ACCOUNT.
  • 10/ I'M LOOKING FOR AN ITEM FROM A PREVIOUS COLLECTION. WHERE CAN I FIND IT?
    IF YOU KNOW THE NAME OF THE ITEM, WE CAN EASILY CHECK IF IT IS STILL AVAILABLE. YOU CAN EMAIL OUR CUSTOMER SERVICE TEAM: HELP@BA-SH.COM OR CALL ONE OF OUR STORES.
  • 11/ CAN I GET A REFUND FOR MY E-GIFT CARD BOUGHT AS A GIFT?
    NO, ONCE PURCHASED E-GIFT CARDS CANNOT BE REFUNDED. ANY ITEMS RETURNED THAT HAVE BEEN PAID FOR USING THE GIFT CARD WILL BE REFUNDED IN CREDIT.
  • 12/ CAN I UNSUBSCRIBE FROM THE BA&SH NEWSLETTER AND STAY A CUSTOMER?
    YES, AN UNSUBSCRIBE LINK IS ALWAYS AVAILABLE AT THE BOTTOM OF OUR NEWSLETTERS. IF YOU NEED HELP OUR CUSTOMER SERVICE IS ALSO HERE TO HELP.
  • 13/ CAN I CHANGE MY BA&SH ACCOUNT EMAIL?
    NO, IT IS NOT POSSIBLE TO CHANGE YOUR ACCOUNT EMAIL. HOWEVER IF IT IS VERY IMPORTANT TO YOU, YOU ARE ABLE TO DELETE YOUR ACCOUNT (PLEASE NOTE THAT ALL ORDER HISTORY AND YOUR BA&SH ACCOUNT INFORMATION WILL BE LOST). YOU WILL THEN BE ABLE TO RECREATE A NEW ACCOUNT WITH YOUR PREFERRED EMAIL ADDRESS. FOR ANY QUERIES PLEASE CONTACT OUR CUSTOMER SERVICE.
  • 14/ DO YOU SELL MY PERSONAL DATA TO THIRD PARTY PROVIDERS?
    NO, IT IS ILLEGAL TO SELL PERSONAL CUSTOMER DATA WITHOUT YOUR CONSENT.
  • 15/ I HAVE MADE A PREORDER PURCHASE. CAN I CANCEL MY ORDER?
    NO, IT IS NOT POSSIBLE TO CANCEL A PRE-ORDER ONCE IT HAVE BEEN PLACED. HOWEVER, ONCE YOU HAVE RECEIVED IT YOU CAN RETURN IT TO US AND GET A REFUND.

BREXIT FAQ

 

Due to Brexit you may have some questions about any changes that have been put in place since the United Kingdom left the European Union. We aim to keep your experience as streamlined as possible so we have put together a couple of frequently asked questions on the subject. 

DELIVERY

  •  1/ WILL THERE BE ANY EXTRA CUSTOM CHARGES?
    We would like to ensure you that there will be no changes to your shopping experience and that no extra duties will be charged at customs after Brexit. We will take charge of any extra fees.
  • 2/ HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
    Due to the current COVID-19 situation and the setup of new custom rules following Brexit, your parcel may take a little longer than usual to arrive in the United Kingdom. Our teams are working hard to get your order to you as quickly as possible and we appreciate your patience during this time. Please note that all orders are being shipped from France. 

RETURNS

  •  1/ HOW CAN I RETURN MY PARCEL?
    You can find information on how to return your order on the returns slip found in your parcel. You should send your return to this address:
    Ba&sh
    309 BROMPTON ROAD
    LONDON
    SW3 2DY
    ENGLAND
     

    Please click here to find further information on how to register your return.
  • 2/ WHEN WILL MY RETURN BE PROCESSED?
    Please note that due to current sanitary measures the delivery of your return may take a little longer than usual. Our team will process your refund within 2-3 working days of having received your return. You will receive your funds for the returned item(s) to your original payment method. Please allow for an extra 5-8 business days for the refund to be accredited to your account.

Customer service

Our customer service is always available.

Contact us