Customer service

Do you have a question or a problem?

Our customer service team is available to answer your questions by email Monday - Friday from 9AM to 6PM (UTC+2)

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Frequently asked questions

Once we receive your return it will be processed within 7 working days maximum.

If you order for delivery in the UK, returns are free. Simply go to your ba&sh customer account and download the returns form and prepaid DHL returns label.
Please note that you must drop off your parcel at a DHL Express relay point only. Here is the list of available points: https://locator.dhl.com/results?language=en&languageCountryCode=GB&resultUom=mi&light=n&countryCode=GB&clientAppCode=gbwcc&address=se27%209qy&capability=81,74



You have 30 days from the order date to return your parcel.

If you prefer to drop off your return parcel at your local ba&sh store: no problem! Our teams will be delighted to welcome you.

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

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