Returns & refunds

How do I return my order?

Thank you for your order on ba-sh.com. We understand that everyone changes their mind and if you are not fully satisfied with your order you may send any item(s) that you no longer require back to us within 30 days of your order being sent, for a refund, a refund in the form of a voucher to spend on ba-sh.com, or an exchange. We have devised a simple and convenient way for you to return items so as to make your online shopping experience all the more enjoyable.

Do you have a ba&sh account?

  1. Visit our website ba-sh.com, and go to "My Account" then "My Orders" to be able to start your exchange request or return / return in exchange for a voucher or for another product.
  2. Click on "return"
  3. Select the item(s) to return or exchange
  4. Select the return method desired
  5. Confirm the return or exchange
  6. Download and print your prepaid return label to stick on your parcel as well as your return slip that should be included inside the parcel. Please note that returns fees will be deducted from your refund (the fee does not apply to exchanges or exchanges in return for a voucher)
  7. Your parcel is now ready to be sent!

Did you order as a guest?

  1. To make an exchange, a return or a return in exchange for a voucher, please click on this link
  2. Select the item(s) to return or exchange
  3. Select the return method desired
  4. Confirm the return or exchange
  5. Download and print your prepaid return label to stick on your parcel as well as your return slip that should be included inside the parcel. Please note that returns fees will be deducted from your refund (the fee does not apply to exchanges or exchanges in return for a voucher)
  6. Your parcel is now ready to be sent!

Once the parcel has been received in our warehouse, your refund will be processed by our teams within 7 working days.

Our return conditions

We do offer exchanges

All returned/éxchanged items must be returned in their original condition

Labels must not be detached from the item

You have 30 days to return your order

Your refund

Your refund will be made via the original form of payment. Once the refund has been validated, an email confirming the return will be sent to you and the refund amount will appear in your bank account within a maximum of 72 working hours. If you have any questions about your refund, please contact our customer service department.

Have a question?

Once we receive your return it will be processed within 7 working days.

Returns are at your expense and to one of our ba&sh stores in Geneva. Use the carrier of your choice and there is no need to take out insurance.

You can also drop off your order in the store if it is easier for you.

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Go to the FAQ

Any other questions?

If you haven't found the answer to your question in the FAQ, you can always contact us by email at help@ba-sh.com or via Whatsapp (in writing only) from Monday to Friday between 9am and 6pm (UTC+1) on +33 (0)1 85 09 76 41.

CONTACT US

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Return in store or via DHL ?

You have 2 options to return your ba&sh online order:

Return via DHL

• Download and print your DHL returns label.

• You must return your item(s) with the return form that you have downloaded and include this inside your package. 

• Take your parcel to your local DHL EXPRESS drop off point to return your item. To find your nearest drop off point please follow this link.

• Please keep your proof of postage and the tracking numbers safe. If your package is lost and you are unable to provide us with proof of tracking, ba&sh will not be held responsible and will not be able to fulfill your request for a refund.

Return in store

• You may also return your order for free in any ba&sh boutique in the Switzerland. You have 30 days to decide if an item is right for you.

• You must register all online returns via your customer account, if you do not have an account you will need to register with the email used to place your online order. Once you have confirmed your return online, your returns form will become available in your account page under “My Returns”. Please take this with you when you make your return in store.

• To be able to return your item you should go to your nearest boutique. You can take your return back to any ba&sh boutique, even if you have registered to return it to a specific boutique.

• Please note that Archive items cannot be returned in store and need to be returned via post.