Frequently asked questions

Once we receive your return it will be processed within 7 working days.

Returns are subject to a fee if you choose the postal option.

ba&sh will give you a Chronopost return label to post your parcel to our workshop and €3 will be deducted from your return upon reception of the parcel.

The exchange option and voucher option remain free of charge and you will not be charged any additional costs.

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Do you have any other questions?

If you did not find the answer to your question in our FAQ, you can contact us directly and we will get back to you as soon as possible.

Contact us