Returns & refunds

How do I return my order?

if you are not fully satisfied with your order you may send any item(s) that you no longer require back to us within 30 days of your order being sent, for a refund, a refund in the form of a voucher to spend on ba-sh.com, or an exchange.

Returns can be made to any Belgian shop, with the exception of the Namur and Liège shops (please note that outlet orders cannot be returned to a shop). 

If your order is an outlet order or you are unable to visit a boutique, you can return it by post. Please follow the steps below: 

Do you have a ba&sh account?

  1. Visit our website ba-sh.com, and go to "My Account" then "My Orders" to be able to start your exchange request or return / return in exchange for a voucher or for another product.
  2. Click on "return"
  3. Select the item(s) to return or exchange
  4. Select the return method desired
  5. Confirm the return or exchange
  6. Download and print your prepaid return label to stick on your parcel as well as your return slip that should be included inside the parcel. Please note that returns fees will be deducted from your refund (the fee does not apply to exchanges or exchanges in return for a voucher)
  7. Your parcel is now ready to be sent!

Did you order as a guest?

  1. To make an exchange, a return, or a return in aexchange for a vouvher, please click on this link 
  2. Select the item(s) to return or exchange
  3. Select the return method desired
  4. Confirm the return or exchange
  5. Download and print your prepaid return label to stick on your parcel as well as your return slip that should be included inside the parcel. Please note that returns fees will be deducted from your refund (the fee does not apply to exchanges or exchanges in return for a voucher)
  6. Your parcel is now ready to be sent!

Once the parcel has been received in our warehouse, your refund will be processed by our teams within 7 working days.

Our return conditions

 

All returned items must be returned in their original condition

Labels must not be detached from the item

You have 60 days to return your order

Your refund

Your refund will be made via the original form of payment. Once the refund has been validated, an email confirming the return will be sent to you and the refund amount will appear in your bank account within a maximum of 72 working hours. If you have any questions about your refund, please contact our customer service department.

Have a question?

Once we receive your return it will be processed within 7 working days.

If you order for delivery in Belgium, returns are at your expense with the carrier of your choice.

You have 30 days from the order date to return your parcel.
If you prefer to drop off your return parcel directly at our store: no problem! Our teams will be delighted to welcome you in all our Belgian stores except Liège & Namur.

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Go to the FAQ

Any other questions?

If you haven't found the answer to your question in the FAQ, you can always contact us by email at help@ba-sh.com or via Whatsapp (in writing only) from Monday to Friday between 9am and 6pm (UTC+1) on +33 (0)1 85 09 76 41.

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Return in store or via post office ?

You've downloaded and printed your pre-paid label and your returns slip, but what's next?

Return via post

• You must return your item(s) with the return form that you have downloaded and include this inside your package. If you do not have a printer please write down the date, your contact details and the return number on a piece of paper and place this inside the package that you are returning.

• Please send your parcel at : Ba&sh, 309 Brompton road, London, SW3 2DY, ENGLAND.

• Take your parcel to your local DHL EXPRESS drop off point to return your item. To find your nearest drop off point please follow this link.

• Please keep your proof of postage and the tracking numbers safe. If your package is lost and you are unable to provide us with proof of tracking, ba&sh will not be held respondible and will not be able to fulfill your request for a refund.

Return in store

You are now able to return your order for free in any ba&sh boutique in the UK. You have 30 days to decide if an item is right for you.

To be able to return your item you should go to your nearest boutique. You can take your return back to any ba&sh boutique, even if you have registered to return it to a specific boutique.

For free in-store returns, bring the e-receipt, your shipping confirmation email or the Order Form along with the item(s) you wish to return within 30 days of purchase. Please note that Archive items cannot be returned in store and need to be returned via post.