Afterpay FAQ

  •  1/ WHAT IS INSTALLMENTS BY AFTERPAY?
    Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments automatically made every two weeks without any interest.
  • 2/ HOW DOES THE PAYMENT SCHEDULE WORK ?
    All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
  • 3/ WHAT IF I CAN'T PAY AN AFTERPAY INSTALLMENT?
    If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
  • 4/ HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED WITH AFTERPAY?
    You can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our return policy by clicking here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.
  • 5/ WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?
    If you would like to learn more about Afterpay, please visit the Afterpay website at www.afterpay.com for a comprehensive list of FAQs and terms and conditions. Afterpay’s Privacy Policy can be found at www.afterpay.com/privacy-policy. If you have questions about your Afterpay account, please contact Afterpay directly via web form at help.afterpay.com/hc/en-us.

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